1e com Privacy Policy —
How We Handle Your Personal Data

1Who We Are

This Privacy Policy applies to the 1e com platform, accessible at 1ecom.win and through the official 1e com mobile application. When this policy refers to "1e com", "we", "us" or "our", it means the platform and its operating entity responsible for managing player accounts, sports betting markets, live casino and all related services available to Pakistan players.

By using 1e com — whether by visiting the website, registering an account, placing a bet or making a deposit — you acknowledge that you have read this Privacy Policy and understand how your information is handled.

2What Data We Collect

We collect information in two broad categories: information you provide directly and information collected automatically through your use of the platform.

Information you provide directly:

• Full name as it appears on your identity documents
• Date of birth
• Pakistan mobile number
• Account password (stored in encrypted form — never in plain text)
• Identity verification documents when requested (such as CNIC copy)
• Payment method details needed to process PKR deposits and withdrawals
• Any communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Pages visited, time spent and navigation patterns within the platform
• Betting history and transaction records
• Session start and end times
• App version if you are using the 1e com mobile application

3How We Collect Data

Data is collected through the following means:

• Registration form: When you create a 1e com account, you provide your name, mobile number, date of birth and a chosen password
• Deposit and withdrawal processes: When you transact via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment details are captured to complete the transaction
• Identity verification: If you are asked to verify your identity, you may be asked to upload a copy of your CNIC or other government-issued identity document
• Platform activity: Your bets, casino sessions, login times and navigation activity are recorded automatically as part of normal platform operation
• Cookies and similar technologies: As described in Section 6, cookies and local storage are used to maintain your session and understand how players use the platform
• Customer support: Records of your support interactions — including chat transc ripts and emails — are stored to help resolve your queries and improve our service.

4Why We Use Your Data

1e com uses your personal information for the following purposes:

• Account management: To create, maintain and secure your 1e com account, including login authentication and password recovery
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payments accurately and without delay
• Identity verification: To confirm you are who you say you are, meet minimum age requirements and prevent fraud or money laundering
• Platform operation: To settle bets, record casino results, calculate winnings and maintain an accurate transaction history in your account
• Security and fraud prevention: To detect and investigate suspicious activity, including duplicate account creation, unauthorised access attempts and bonus abuse
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service
• Responsible gaming: To monitor usage patterns and apply any deposit limits, session reminders or self-exclusion restrictions you have activated on your account
• Platform improvement: To understand how players navigate and use 1e com so we can improve the experience, fix issues and develop new features
• Marketing communications (optional): If you have opted in, to send you information about promotions, bonuses and new features relevant to your account. You can opt out at any time

5Payment Data

When you make a PKR deposit or request a withdrawal on 1e com, the following payment-related information is involved:

• Your JazzCash or Easypaisa mobile wallet number (used to route transactions)
• Your Raast ID or bank account details if you use bank transfer
• Card details if you pay by debit or credit card — these are processed through our payment infrastructure and are not stored in full on 1e com servers

All payment records — transaction amounts, dates, methods and reference numbers — are retained as part of your account history for operational and compliance purposes.

6Cookies & Tracking Technologies

1e com uses cookies and similar local storage technologies to operate the platform. Here is a plain breakdown of what is used and why:

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to stay logged in and use core platform features.

7Sharing Your Data

1e com does not sell your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card networks receive the minimum data required to process your PKR transactions
• Identity verification services: If a third-party verification provider is used to check your CNIC or other documents, they receive only the documents and details required for that check
• Technology and infrastructure partners: Cloud hosting, security monitoring and analytics services used to operate 1e com may process data on our behalf under strict data processing agreements
• Fraud prevention: In cases of suspected fraud, money laundering or abuse, relevant data may be shared with fraud detection services or other platforms as part of an investigation
• Legal requirements: If we receive a valid legal request requiring disclosure of specific data, we will comply with the minimum required by that request

All third-party service providers who handle your data on our behalf are required to keep it confidential and use it only for the purpose for which it was shared.

8Data Storage & Security

1e com takes data security seriously. The following measures are in place to protect your personal information:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Passwords stored using one-way cryptographic hashing — they cannot be reversed or read by our team
• Access to personal data within our organisation is restricted to staff who need it to perform their role
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Account activity monitoring to detect unusual login patterns or access from unrecognised devices

9Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to handle any disputes, chargebacks or compliance requirements. Specifically:

• Account data is retained for the lifetime of your account plus a standard period after closure
• Transaction records including deposits, withdrawals and bet history are kept for an extended period for financial record-keeping and dispute resolution purposes
• Support communications are retained for a reasonable period to help resolve ongoing or future queries
• Identity verification documents are kept only for as long as they are needed for compliance purposes and are then securely deleted
• Marketing preferences and opt-in records are retained until you update your preferences or request deletion

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

10Your Rights

As a 1e com player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained for legal or compliance reasons even after an account is closed
• Right to restrict processing: You can ask us to stop using your data in certain ways while a query or complaint is being resolved
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings

To exercise any of these rights, contact 1e com support through the live chat feature on the platform. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before actioning a data request to protect your account security.

11Children's Privacy

1e com is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If a player is found to be under 18, their account will be closed immediately and any personal data collected will be deleted as quickly as possible in accordance with Section 9.

If you believe a minor has registered on 1e com, please contact our support team immediately so we can investigate and take appropriate action. We take underage access seriously and work to prevent it at the registration and verification stages.

12Changes to This Privacy Policy

1e com may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable requirements. When material changes are made, we will notify registered players through their registered mobile number or via an in-platform notification at login.

The updated policy will always be published on this page with a revised "last updated" date at the top. We recommend reviewing this page periodically. Your continued use of 1e com after the effective date of any change means you accept the updated Privacy Policy.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is being handled, please get in touch with the 1e com support team through the live chat available on the platform.

You can also reach us via the email address displayed in the footer of every page. When contacting us about a data request, please have your registered Pakistan mobile number ready so we can locate your account quickly and respond accurately.

For questions about your account terms, please refer to the Terms and Conditions page. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.