Help Centre

1e com FAQ — Answers for
Pakistan Players

Everything you need to know about your 1e com account — deposits and withdrawals in PKR, cricket and PSL betting, live casino, the Android app, bonuses and responsible gaming. All the common questions, answered clearly and honestly.

40+
Questions
6
Categories
PKR
Payments
24/7
Support
Quick Help

Browse by Topic

Jump straight to the section that matches your question. All answers are written for Pakistan players.

Account & Registration

How to create your 1e com account, what information you need, age verification, account settings and how to recover a forgotten password or locked account.

Deposits & Withdrawals

How to add PKR to your account using JazzCash, Easypaisa, Raast, bank transfer or cards — and how to request a withdrawal back to your Pakistan wallet or bank.

Cricket & Sports Betting

How betting works on 1e com — PSL markets, T20 internationals, in-play betting, bet types, odds format, bet settlement and how to place your first bet.

Live Casino

All about the live casino section — available games, real dealers, PKR betting limits, how streaming works, Teen Patti, Baccarat, Roulette and Blackjack.

Android App

How to download and install the 1e com Android app, system requirements, what to do if installation is blocked, login, notifications and app updates.

Responsible Gaming

Setting deposit and session limits, taking a break, self-exclusion, understanding the tools available to keep your betting within a budget you are comfortable with.

About This FAQ

Straight Answers for Pakistan Players

A lot of the questions Pakistan players have about 1e com are the same ones that come up every day. How do I deposit using JazzCash? Why has my withdrawal not arrived yet? Can I bet on PSL in-play? Does the app work on all Android phones? This FAQ page is the honest, direct answer to all of those questions in one place.

The questions are organised into categories below — Account and Registration, Deposits and Withdrawals, Cricket and Sports Betting, Live Casino, the Android App, Bonuses and Responsible Gaming. Each category covers the most common questions players ask when they are new to the platform or when something does not work the way they expected.

If you cannot find the answer you are looking for in this FAQ, the 1e com support team is available around the clock. You can reach them through the live chat feature inside your account or via the contact details available on the platform. Most issues are resolved within minutes when you have your account details ready.

New to 1e com? If you have not registered yet, the registration FAQ below covers exactly what you need to get started. It takes under three minutes and you can deposit in PKR immediately after verifying your account.

Quick Links
Category 1

Account & Registration

Everything about creating and managing your 1e com account.

Visit the Register page and fill in your Pakistan mobile number, a valid email address, date of birth and a secure password. Once submitted, you will receive a verification OTP on your mobile. Enter it to confirm your account and you can start depositing in PKR straight away. The whole process takes under three minutes. You must be 18 or older to register.

No. Each player is allowed one account only. Duplicate accounts are against platform terms and will result in both accounts being suspended and any balance inside them being voided. If you have forgotten your login details, use the password reset option on the Login page rather than creating a second account.

You must be at least 18 years old to register and use the 1e com platform. Age is verified during registration. 1e com takes responsible gaming seriously and does not permit underage use under any circumstances. If you are a parent or guardian concerned about underage access, please review the Responsible Gaming page for guidance on parental controls.

Go to the Login page and click the Forgot Password link. Enter your registered mobile number or email address. An OTP or reset link will be sent to your contact details. Follow the steps to set a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact support directly with your account details for identity verification.

Log in to your account and go to the Account Settings section. From there you can update your email address, password and notification preferences. Changes to your registered mobile number or date of birth may require identity verification through support, as these are used for account security and withdrawal processing.
Category 2

Deposits & Withdrawals

PKR payments, JazzCash, Easypaisa, Raast and bank transfer questions.

1e com supports multiple PKR deposit methods popular in Pakistan: JazzCash, Easypaisa, Raast, bank transfer (IBFT), debit and credit cards, and mobile wallets. All deposits are processed in PKR so there are no currency conversion fees. The available methods are shown in the cashier section of your account after you log in.

JazzCash and Easypaisa deposits are typically credited to your 1e com account balance within a few minutes. During peak hours or occasional network delays, it may take slightly longer. If your deposit has not appeared after 15 minutes and the amount has been deducted from your mobile wallet, contact support with the transaction reference number.

Go to the Withdrawal page in your account. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are processed back to the same payment method used for the most recent deposit where possible. Make sure your account details match your withdrawal destination to avoid delays.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Raast and bank transfer withdrawals typically arrive within one business day. Processing times can vary depending on the withdrawal amount and whether identity verification is required. If your withdrawal has not arrived within the expected timeframe, check the status in your transaction history and contact support if needed.

Minimum and maximum withdrawal limits depend on the payment method selected. These are displayed in the cashier section when you initiate a withdrawal request. If your requested amount falls outside the allowed range for your chosen method, the system will prompt you to adjust it before confirming.
Supported Payment Methods
JazzCash
Easypaisa
Raast
Bank Transfer
Debit Cards
Mobile Wallets

All transactions processed in PKR. No conversion fees for Pakistan players.

Category 3

Cricket & Sports Betting

PSL markets, T20 betting, in-play, bet types and settlement questions.

Yes. PSL is one of the most popular betting markets on 1e com among Pakistan players. You can bet on match winners, top batsmen, top bowlers, total runs, individual innings performance and a range of in-play markets during live PSL matches. Markets open before the match starts and update in real time throughout the game.

1e com covers international cricket extensively — bilateral T20 series, ODI series, Test matches and major tournaments involving Pakistan and other leading cricket nations. You will also find markets for other major T20 leagues. Beyond cricket, the sportsbook includes Football, Esports and other international sports.

In-play betting lets you place bets while a match is in progress. Odds update in real time based on what is happening in the match — after each over in cricket, for example. The available in-play markets are shown under the live section of the sportsbook. Because odds move quickly, make sure your selection and stake are correct before confirming. In-play bets are binding once confirmed.

Most bets are settled automatically once the official match result is confirmed. For cricket, this typically happens within a few minutes of the final ball. Winnings are added to your account balance as soon as the bet is settled and are available to withdraw immediately. You can track the status of all open and settled bets in the Bet History section of your account.

If a cricket match is abandoned, cancelled or not completed within the scheduled time frame, most bets will be voided and your stake returned to your account balance. Specific rules for each market type are explained in the Terms and Conditions. In-play bets placed on completed portions of the match may be settled based on the result at the point of abandonment — this depends on the specific market rules.
Category 4

Live Casino

Real dealers, PKR tables, game availability and streaming questions.

The Live Casino section on 1e com includes Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger, Andar Bahar and a range of game show style titles. All tables feature real human dealers, HD video streaming and live chat. Tables operate 24 hours a day so you can play at any time that suits you.

Yes. Each live casino table has its own minimum and maximum bet limits displayed in PKR before you join. There are tables suited to casual players with low minimums and higher-limit VIP tables for more serious play. The limits are shown clearly at the table lobby so you can choose the right table for your bankroll before sitting down.

Live casino streaming is optimised for mobile and works on 4G and stable 3G connections. On slower connections the video quality may automatically reduce to maintain a smooth experience. Using the 1e com Android app rather than a browser generally gives better streaming performance on mobile data. A WiFi connection is recommended for extended live casino sessions to avoid data charges.

Yes. Teen Patti is available in the live casino section and is popular among Pakistan players who prefer a card game with familiar South Asian rules. Multiple Teen Patti variants with real dealers are available. Stakes are denominated in PKR and the game is available around the clock.
Category 5

Android App

Download, installation, compatibility and troubleshooting for the 1e com app.

The 1e com Android app is available as a direct APK download from the website — it is not on the Google Play Store. Visit the Download page from your Android phone, tap the download button and save the APK file. Before installing, go to your phone Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow from this source." Then open the downloaded file and follow the on-screen installation steps.

Android blocks APK installations from outside the Play Store by default as a security measure. To install the 1e com app, you need to allow installation from unknown sources for your browser app. On most Android phones this is under Settings > Apps > your browser > Install Unknown Apps, and you toggle it on. Once the app is installed you can turn this setting back off. The process varies slightly between Android versions and phone brands.

The 1e com app supports Android 6.0 and above. Most Android phones released in the last five years in Pakistan will meet this requirement. The minimum storage space required is listed on the Download page. If your phone runs a significantly older Android version and the app does not install, using the 1e com website directly in your mobile browser is a fully functional alternative.

Currently the dedicated app is available for Android only. iPhone and iPad users can access 1e com through Safari or any mobile browser. The website is fully mobile-optimised and works well on iOS devices — you get the same betting markets, live casino, deposit and withdrawal functionality without needing a native app.

When an app update is available, a notification will appear inside the app prompting you to download the latest version. Tap the update prompt and it will take you to the Download page where you can get the new APK. The update process is the same as the initial installation. Your account data, balance and history are not affected by updating the app.
Get the App
  • Android 6.0 or higher
  • Direct APK — no Play Store needed
  • Full cricket, PSL & live casino access
  • PKR deposits via JazzCash & Easypaisa
  • Push notifications for bets & deposits
Download Free App
Category 6

Responsible Gaming

Limits, self-exclusion and keeping your betting within healthy boundaries.

Yes. You can set daily, weekly or monthly PKR deposit limits from within your account settings. Once a limit is set, you cannot deposit more than that amount in the chosen period even if you try to. Increasing a limit takes a cooling-off period to take effect, while reducing a limit applies immediately. This is a useful tool for players who want to make sure betting stays within their budget.

You can set a cooling-off or time-out period from your account's responsible gaming settings. This temporarily suspends your ability to log in and bet for a chosen period — from 24 hours up to several weeks. Your account and balance are preserved. When the period ends, access is automatically restored. This is different from self-exclusion, which is a longer-term option.

Self-exclusion is a more permanent measure that closes your account for a set minimum period — typically six months or longer. During self-exclusion you cannot access your account, deposit or bet. It is intended for players who feel their betting is becoming a problem. To activate it, go to the Responsible Gaming section in your account settings or contact support. Before choosing self-exclusion, consider whether a deposit limit or cooling-off period might be sufficient. See the Responsible Gaming page for full details.

Yes. Session time limits let you cap how many hours per day you are logged in to your account. Once the limit is reached, you are automatically logged out and cannot log back in until the following day. This is a practical tool for players who want to make sure they are not spending more time on the platform than they intended. It is set and managed entirely from your account settings without contacting support.

If you are concerned about your betting behaviour, the first step is to use the tools available in your account — deposit limits, session limits or a cooling-off period. These can be activated immediately without contacting anyone. If you feel you need more support, reach out to 1e com customer support who can help you set up self-exclusion and ensure your account is locked. You can also find more guidance and self-assessment tools on the Responsible Gaming page. Betting should always be entertainment — never use money that is needed for essential expenses.
More Detail

Getting the Most from 1e com

A lot of players in Pakistan come to 1e com specifically for cricket — and it makes sense. The PSL calendar, bilateral T20 series, World Cups and bilateral ODI fixtures give you a near-constant stream of high-quality cricket markets to bet on throughout the year. But there is a lot more to the platform than just the cricket sportsbook, and once you are comfortable with your account it is worth exploring the full range of what is on offer.

The live casino section runs around the clock. Whether you want to sit down at a Baccarat table at midnight after a PSL match or join a Teen Patti game on a Sunday afternoon, the tables are open and staffed by real dealers. The HD streaming quality is good even on mid-range phones using a standard 4G connection, and the PKR betting minimums are set at levels that suit casual players as well as higher-stakes regulars.

Deposits and withdrawals are the area that matters most to players in practical terms, and 1e com has made an effort to support the methods Pakistan players actually use. JazzCash and Easypaisa are the most popular for quick deposits — the money lands in your account within minutes and the process is straightforward from your mobile wallet. Raast and bank transfer are better suited for larger amounts or for players who prefer to keep their betting activity separate from their mobile wallet. Withdrawals follow the same logic — the money goes back the same way it came in where possible, which keeps things clean and avoids complications.

For players who use the 1e com Android app, the experience is noticeably smoother than using a browser. The app loads faster, stays logged in between sessions, and sends push notifications when a bet is settled or a deposit is confirmed. If you have not downloaded it yet, the APK is available directly from the Download page — the installation takes about two minutes and the setup process is explained step by step on that page and in this FAQ above.

Finally, the responsible gaming tools on 1e com are worth taking seriously regardless of how experienced you are. Setting a weekly PKR deposit limit before you start — rather than after a losing run — is a simple way to make sure your betting stays within an amount you are comfortable with. The platform makes it easy to set these limits and they kick in immediately. Betting on cricket and casino games should be enjoyable and within your means. If it stops feeling that way, the tools to take a break are right there in your account settings.

Still Need Help?

If your question is not covered in this FAQ, the 1e com support team is available 24 hours a day, seven days a week. You can reach them via live chat from inside your account once you are logged in. Response times are typically a few minutes for common account and payment queries.

Live Chat

Inside your account dashboard — available 24/7

Email

[email protected] — replies within a few hours

Account Security Reminder: 1e com support staff will never ask for your password. If anyone claiming to be support asks for your password, do not share it and report the contact immediately through the official platform channels.

🏏

Ready to Get Started? Join 1e com Today

Register your free account in under three minutes, deposit in PKR via JazzCash or Easypaisa, and start betting on PSL, international cricket and live casino straight away. Or download the Android app for the fastest mobile experience.

Register Free Now Login to My Account Download App
JazzCash
Easypaisa
Raast
Cards
18+ Only